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Privacy Policy: Boiler Service York

Last updated: 10th March 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our service. It tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our heating and boiler services. By using our website, you agree to the collection and use of information in accordance with this policy.

Interpretation and Definitions

Interpretation

The words where the initial letter is capitalised have meanings defined under the following conditions. These definitions have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Company (referred to as "the Company", "We", "Us" or "Our") refers to Richard Neighbour (Boiler Service York / RN Able), based at 24 Third Avenue, York, YO31 0TX.

  • Cookies are small files placed on your device that contain details of your browsing history among other uses.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any person or company who processes the data on behalf of the Company, such as our booking system or payment processors.

  • You means the individual accessing the Service or the company they represent.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This is essential for booking your boiler service or repair. Information includes:

  • Email address

  • First name and last name

  • Phone number

  • Address, Postal code, and City

Usage Data Usage Data is collected automatically when using our website. This includes your device's Internet Protocol (IP) address, browser type, the pages you visit, and the time spent on those pages.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our service and store certain information. These help us to understand how people find us in York and to improve the experience.

We use both "Session" and "Persistent" Cookies. These are used for essential functions (such as authenticating users) and functionality purposes (such as remembering your preferences).

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service: including monitoring the usage of our website.

  • To manage your booking: the data you provide gives you access to our online booking calendar and appointment management.

  • For the performance of a contract: specifically for the boiler servicing or repairs you have booked.

  • To contact you: via email, phone, or SMS regarding updates, safety reminders, or service communications.

  • To manage your requests: to attend to and manage the enquiries you send us.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (such as keeping records for Gas Safe compliance or tax purposes).

Your Rights under UK GDPR

Under UK law, you have specific rights regarding your personal data. These include:

  • The right to access: You can request a copy of the data we hold about you.

  • The right to rectification: You can ask us to correct any incorrect information.

  • The right to erasure: You can ask us to delete your personal data when it is no longer needed for a legal or service reason.

Security of Your Personal Data

The security of your data is important to us. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure. We do our utmost to ensure your booking and contact details are kept safe.

Links to Other Websites

Our website may contain links to other sites (such as the Gas Safe Register or payment portals). If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

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